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We’d been aware of the CSM service ever since we acquired the blgCloud solution. It was only natural that we set up this six-month support programme to help us develop our skills.
Working with Thomas, our CSM, has been excellent. What we’ve appreciated most about this process is, above all, having access to a single point of contact at all times.
Having a dedicated point of contact who knows our situation makes a world of difference:
Listening and follow-up: Thomas has been very attentive to our needs and has ensured seamless continuity in our communications.
Smoothness: It’s much simpler and more efficient to move forward with a single point of contact who supports us over the long term, rather than having to deal with multiple people.
Flexibility: The support is very varied. We were able to step outside the agenda to resolve unforeseen issues or explore new topics.
The outcome of these six months has been very positive, both for me and for my colleagues. This regular support has enabled us to delve deeper into complex topics that we might not necessarily have explored on our own.
Now, I feel much more comfortable with the tool than I did at the start. The CSM has given us the confidence we need to make full use of the software’s features and resolve our day-to-day issues with agility.
I highly recommend this personalised support. It’s a simple and person-centred solution for overcoming technical hurdles and making rapid progress.
If these six months have enabled us to fully address our needs, it is above all thanks to the value of our discussions.
“If I had to sum up the CSM in a single word? Effectiveness.”