Customer Success Manager

Customer Success Management (CSM) is a completely personalized support designed to help you fully exploit blgCloud solutions. Thanks to a clear action plan and a structured follow-up defined with your CSM, you work together for the success of your pr...

We discovered CSM’s support services thanks to Florence. We had a lot of configuration work to do and realised we lacked the training needed to make full use of the solution. The support went very well. Florence is a good listener, has a thorough und...

At the end of our implementation phase at blgCloud, Marine Faure, Head of Service Delivery at blg, suggested we extend the experience through a six-month personalised support programme. That’s how we discovered the Customer Success Management service...

We’d been aware of the CSM service ever since we acquired the blgCloud solution. It was only natural that we set up this six-month support programme to help us develop our skills. Working with Thomas, our CSM, has been excellent. What we’ve appreciat...

We have been benefiting from this support for six months now, and working with Thomas has been excellent. His approach is clear, structured and thorough. He sets precise objectives, ensures constant monitoring and brings real organisation to the way...

We started using blgCloud in 2023 after discovering it through equipment hire companies. At the time, we were using a fairly general-purpose tool and were looking for something better suited to our needs. It was through Geoffrey that we really discov...